MedTour CRM
A multi-tenant SaaS operating system for medical-tourism companies: the full patient journey from first WhatsApp message to aftercare. Built from zero and deployed to production for a real 5–6 person team working live cases at crm.livancehealth.com.
What it does
- Lead capture + SLA engine · every lead gets a case ID, routes to a coordinator, and fires reminders if unactioned
- Recommendation + quote workflow · hospital matching, tokenized hospital reply portal so quotes update with zero coordinator typing
- Follow-up & nurture engine · cadence auto-scheduling, auto-nurture, going-cold alerts, built for weeks-long real sales cycles
- Country playbooks + complexity scoring · the data moat: 0–100 case scoring routes hard cases to senior staff
- Patient & partner portals, treatment-plan builder, payments + commissions, 4 role-based dashboards
- Automatic tenant isolation at the data layer · a cross-tenant fetch returns 404, enforced so no query can leak